Hearing loss
Ten questions people ask, put to Google AI Overviews, Google AI Mode and ChatGPT in November 2026.
Led with the right place
7 of 15 answers
Led with the right place
Led with the right place
Led with the right place
Led with the right placeNovember 2026
AI Overviews
2 of 5
AI Mode
2 of 5
ChatGPT
3 of 5
ChatGPTHistory starts when there is a second month to compare. November 2026 is the first.
Got the NHS facts right
Got the NHS facts right
Got the NHS facts right
Got the NHS facts right
Got the NHS facts rightNovember 2026
AI Overviews
3 of 3
AI Mode
3 of 3
ChatGPT
3 of 3
History starts when there is a second month to compare. November 2026 is the first.
Cited NHS or accredited sources
14 of 27 answers with sources
Cited NHS or accredited sources
1 of 10 answers with sources
Cited NHS or accredited sources
7 of 10 answers with sources
Cited NHS or accredited sources
Cited NHS or accredited sourcesNovember 2026
AI Overviews
1 of 10
AI Mode
7 of 10
ChatGPT
6 of 7
History starts when there is a second month to compare. November 2026 is the first.
The questions
Question
The NHS says
AI Overviews
AI Mode
ChatGPT
finished ear drops for earwax but still can't hear properly weeks later
See a GP
●Not up front on AI Overviews
Google AI Overviews
Right place, not up front
The NHS says see a GP
The NHS says see a GP
●Not up front on AI Mode
Google AI Mode
Right place, not up front
The NHS says see a GP
The NHS says see a GP
ChatGPT (logged out)
Led with the right place
The NHS says see a GP
The NHS says see a GP
my mum's hearing seems to be slowly getting worse over the past year, does she need to see someone
See a GP
Google AI Overviews
Led with the right place
The NHS says see a GP
The NHS says see a GP
●Not up front on AI Mode
Google AI Mode
Right place, not up front
The NHS says see a GP
The NHS says see a GP
●Not up front on ChatGPT
ChatGPT (logged out)
Right place, not up front
The NHS says see a GP
The NHS says see a GP
woke up this morning and can't hear anything out of my left ear, it was fine yesterday. what should I do?
111 or urgent GP
Google AI Overviews
Led with the right place
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
Google AI Mode
Led with the right place
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
ChatGPT (logged out)
Led with the right place
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
my hearing has got worse over the last couple of weeks, is that something to get checked quickly
111 or urgent GP
●Not up front on AI Overviews
Google AI Overviews
Right place, not up front
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
Google AI Mode
Led with the right place
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
●Not up front on ChatGPT
ChatGPT (logged out)
Right place, not up front
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
my dad has muffled hearing and earache with yellow fluid coming out of his ear
111 or urgent GP
●Not up front on AI Overviews
Google AI Overviews
Right place, not up front
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
●Not up front on AI Mode
Google AI Mode
Right place, not up front
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
ChatGPT (logged out)
Led with the right place
The NHS says call NHS 111, or get an urgent GP appointment
The NHS says call NHS 111, or get an urgent GP appointment
Will hearing aids make my hearing normal again?
Louder and clearer
Google AI Overviews
Matches the NHS
The NHS says hearing aids make sounds clearer
The NHS says hearing aids make sounds clearer
Google AI Mode
Matches the NHS
The NHS says hearing aids make sounds clearer
The NHS says hearing aids make sounds clearer
ChatGPT (logged out)
Matches the NHS
The NHS says hearing aids make sounds clearer
The NHS says hearing aids make sounds clearer
Is it safe to use cotton buds to clear blocked ears?
Never
Google AI Overviews
Matches the NHS
The NHS says never put objects in ears
The NHS says never put objects in ears
Google AI Mode
Matches the NHS
The NHS says never put objects in ears
The NHS says never put objects in ears
ChatGPT (logged out)
Matches the NHS
The NHS says never put objects in ears
The NHS says never put objects in ears
My hearing has suddenly gone in one ear, should I see someone today?
Urgent GP or 111
Google AI Overviews
Matches the NHS
The NHS says urgent GP or NHS 111 for hearing lossEngland
The NHS says urgent GP or NHS 111 for hearing lossEngland
Google AI Mode
Matches the NHS
The NHS says urgent GP or NHS 111 for hearing lossEngland
The NHS says urgent GP or NHS 111 for hearing lossEngland
ChatGPT (logged out)
Matches the NHS
The NHS says urgent GP or NHS 111 for hearing lossEngland
The NHS says urgent GP or NHS 111 for hearing lossEngland
Matches the NHS
Not up front
Where the answers came from
Where the answers came from
JAMA Network3 Hearing Loss Association of America3 Johns Hopkins Medicine2
NHS website1
NHS inform1
American Academy of Family Physicians1 
Where the answers came from
NHS website7
Ear Health Service1
Hazelwood Hearcare1
Hearing Aid Users / Action on Hearing Loss1 U.S. Food and Drug Administration1
Hearology1
Where the answers came from
NHS website6
National Institute for Health and Care Excellence (NICE)5 NHS inform1
RNID1
Boots Hearing Care1
Specsavers1 
UK charities for hearing loss
RNID